Concept development, training, reporting and comprehensive support services together with our products ensure your success
Services in the field of laboratory and project support
Concept development and requirement profiles
We create tailor-made, coherent LIMS overall concepts that take into account company-specific requirements as well as your available budget. We also work out concepts and requirement profiles for individual projects, for example on the subject of data security, or sub-projects such as ERP or device interfaces.
Whether specific LIMSe, reporting tools, SQL or Microsoft Office: With our training courses, which are carried out at your site, we lay the foundation for successful and efficient work with your software or bring the know-how of your employees up to date again.
The topic of reports is relevant for almost every database-supported application. We set up reports or adapt existing ones so that they are user-friendly to create and clear. We ensure transparency and traceability – from labels to batch-accompanying printouts to quarterly reports for individual products or product groups.
We offer comprehensive support from system implementation to ongoing system support. Whether user management in the first level support or technical support in the second and third level (also via the customer’s own ticket systems): With our managed services models, we meet the most diverse requirements and can agree on project-specific service levels. Reliable, competent and customer-oriented.